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Privacy Policy

General

Based on Article 13 of the Swiss Federal Constitution, every person has the right to protection of their privacy and against misuse of their personal data. We treat your personal data confidentially and in accordance with applicable data protection regulations.

Data transmission on the Internet may have security gaps. Complete protection of data from access by third parties is not possible.

By using this website, you agree to the collection, processing and use of data as described below.

Processing of Personal Data

Personal data is any information relating to an identified or identifiable person. We process personal data in accordance with Swiss data protection law.

We process personal data for the duration required for the respective purpose.

Cookies

This website uses cookies (small text files stored on your device). If you do not wish this, set your browser to refuse the acceptance of cookies.

SSL/TLS Encryption

This website uses SSL/TLS encryption to protect the transmission of confidential content. An encrypted connection is indicated by the browser address changing from http:// to https://.

Server Log Files

The provider of this website automatically collects and stores information in server log files:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request

This data cannot be assigned to specific persons and is not merged with other data sources.

Subprocessors

We use the following service providers to operate Pfotenbilanz. They process the data solely on our behalf and are contractually restricted to that purpose.

Provider Purpose Place of processing
Hetzner Online GmbH Operation of the application app.pfotenbilanz.ch: servers, database, backups Nuremberg, Germany
Hetzner Online GmbH File storage for your uploads and the certificates generated European Union
Cloudflare, Inc. Operation and delivery of this website, and name resolution (DNS) for pfotenbilanz.ch Network locations worldwide, delivery from Switzerland and the EU
Mailjet Group SAS Delivery of the application's emails to you and to your customers European Union
Functional Software, Inc. (Sentry) Collection of application errors, with the technical details of the error USA
Stripe Payments Europe, Ltd. Payment processing for the paid tiers Ireland, with disclosure to Stripe, Inc. in the USA
PostHog, Inc. Usage statistics for the website and the application EU data centre in Frankfurt, Germany
Google Ireland Ltd. Google Analytics and Google Ads on this website, and Google Fonts Ireland, with disclosure to Google LLC in the USA
Google Ireland Ltd. Mailboxes for our addresses on pfotenbilanz.ch, that is, the emails you write to us and our replies Ireland, with disclosure to Google LLC in the USA
Hostpoint AG Registration of the domain pfotenbilanz.ch Switzerland

Disclosure Abroad

Germany, Ireland and the other states of the European Economic Area provide adequate data protection under Annex 1 of the Swiss Data Protection Ordinance (Art. 16 para. 1 FADP). The same applies to the USA where the receiving organisation is certified under the Swiss–U.S. Data Privacy Framework. Where it is not, we base the disclosure on the standard contractual clauses of the European Commission as recognised by the Swiss Federal Data Protection and Information Commissioner (Art. 16 para. 2 lit. d FADP).

Retention and Erasure

For as long as your account exists, we process your data in order to provide the services.

If you delete your account, we block access and mark your data as deleted. It no longer appears in the application. The records initially remain in the database and in the backups. We carry out the final erasure upon your request to info@pfotenbilanz.ch, within thirty days of receipt.

This does not cover data we are required by law to retain. That applies in particular to the accounting records relating to your payments, which we retain for ten years (Art. 958f Swiss Code of Obligations).

Your Rights

Every data subject has the right to access, rectification, erasure, and restriction of processing of their data. To exercise your rights, contact us at: info@pfotenbilanz.ch

Changes

We may amend this privacy policy at any time without prior notice. The current version published on our website shall apply.

Disclaimer

The author assumes no responsibility for the correctness or completeness of the information. Liability claims against the author are excluded.

Pfotenbilanz

Business software for pet care professionals.

Thoenen Solutions GmbH, Fehraltorf

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