Terms of Service
Last updated August 11, 2026
Agreement to Our Legal Terms
We are Thoenen Solutions GmbH, doing business as Pfotenbilanz ("Company", "we", "us", or "our"), a company registered in Switzerland, based in Fehraltorf. Our VAT number is CHE-347.243.161.
You can contact us by email at info@pfotenbilanz.ch.
These legal terms constitute a legally binding agreement between you and Thoenen Solutions GmbH. By accessing the services, you agree to be bound by all of these legal terms.
The services are intended for users who are at least 18 years of age.
1. Our Services
The information provided through the services is not intended for distribution to or use by any person in any jurisdiction where such distribution or use would be contrary to law or regulation.
2. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics. Our content and marks are protected by copyright and trademark laws.
3. User Representations
By using the services, you represent and warrant that all registration information you submit will be true, accurate, and complete; you have the legal capacity to agree to these terms; you are not a minor in the jurisdiction in which you reside; you will not use the services for any illegal or unauthorized purpose.
4. User Registration
You may be required to register to use the services. You agree to keep your password confidential and will be responsible for all use of your account.
5. Tiers, Purchases and Payment
Pfotenbilanz is offered in tiers that differ in the number of active customers they cover, not in the features they include. The free tier covers up to 15 active customers and has no expiry date. The paid tiers cover up to 40, 100 and 250 active customers respectively. Current prices are listed on our pricing page; all prices are in Swiss Francs and exclude value added tax.
The free tier requires no payment method. You add one only when you choose a paid tier. Billing starts when you subscribe, either monthly or yearly in advance.
We accept the following payment methods: Visa, Mastercard.
You agree to provide current, complete, and accurate purchase and account information for all purchases. All payments are in Swiss Francs.
We reserve the right to change the range of tiers and the prices going forward, and to discontinue individual tiers, including the free tier. We announce such changes at least 30 days in advance by email. Until they take effect, the current terms apply; for paid tiers, a price change takes effect from the next billing period. You may cancel under section 8 in that case, and your data remains exportable either way.
The free tier having no expiry date refers to your account: we do not put a term on it and we do not end it because time has passed. The reservation in the preceding paragraph concerns the offering as a whole.
6. Active Customers and the Tier Limit
A customer counts as active while they are not archived, or if you recorded an appointment or an invoice for them within the last 30 days. What counts is when you created the entry, not the period of care or the invoice date. Each customer counts once, however many entries they have.
Once you reach the limit of your tier, you cannot add further customers, appointments or invoices, and you cannot restore archived customers. Your existing data stays fully accessible: you can read it, edit it, complete existing invoices and export your data.
You lift the limit by choosing a tier that fits. Archiving works too, but only once 30 days have passed without an appointment or an invoice recorded for that customer.
7. Failed Payments
If a payment fails, we do not lock you out right away. We retry the payment for about two weeks and notify you by email and inside the application. If payment still does not arrive, your subscription ends and the free tier applies, with the limit described in section 6. Your data is retained either way.
8. Cancellations
You can cancel your subscription at any time. With monthly billing, cancellation takes effect at the end of the current month; with yearly billing, at the end of the year you paid for, and your tier remains available unchanged until then. Amounts already paid are not refunded pro rata unless required by applicable law.
After cancellation the free tier applies. If you manage more active customers than it covers, the limit in section 6 applies; your data stays accessible and exportable.
9. Prohibited Activities
You may not use the services for any purpose other than that for which we make them available. Prohibited activities include systematically retrieving data, making unauthorized use of the services, and sending unsolicited communications.
10. Term and Suspension
These legal terms shall remain in full force and effect while you use the services. We reserve the right to suspend or terminate your access if you breach these terms, in particular section 9. Any restriction due to an outstanding payment follows section 7 only, and any restriction due to your tier limit follows section 6 only.
11. Governing Law
These legal terms are governed by and construed in accordance with Swiss law.
12. Disclaimer
The services are provided on an "as-is" and "as-available" basis. We make no warranties regarding the services, either express or implied.
13. Contact Us
If you have questions about these terms, please contact us at: info@pfotenbilanz.ch